A virtual Duty Manager for short-term rentals handles problems the way you would, and only asks you when the call is yours.
Built with design partners running 200+ properties in Australia and the US
Airbnb
Vrbo
Booking.com
Hospitable
Guesty
Hostaway
Lodgify
Turno
Seam
PriceLabs
WhatsApp
SMS
Messenger
GmailThe one that gives you back your evenings, your holidays, and your head.
Runs on your rulesYour house notes, your cleaner order, your refund lines. Nothing generic, nothing invented.
Works every shiftGuest problems, cleaners, contractors, the chasing. 24/7, all on the record.
Gets sharper every weekEvery decision you make becomes a rule it keeps. You never repeat yourself.
The night arrives handled and on the record. What’s waiting is only what needs an owner’s yes, with the reason it’s waiting.
See a full Tuesday →It handled every one of those nights, so it can see what they had in common. You decide what to do, and it remembers.
How Cowork works →
John to swap it, and check the other locks every month?Write them like you’d brief a new hire. The usual ones are already there. Money and promises always come back to you.
How playbooks work →
Maria first, then 
Rosa.
Cedar Cabin, Maple CourtYou find out it was handled, not that it happened.
Incoming call at Cedar Cabinanswered by Dewly2:17am
Cedar Cabin at 2:17amTook the call. They were back online in nine minutes.
Guest question at Cedar Cabin“where do we park?”11:38pmLast night at a glanceThree quick ones overnight. All answered, nothing for you.
Cleaner cancelled at Seaview 4Carla: “so sorry, can’t make it”9:02pmSeaview 4 last nightAll sorted. The guest never felt a thing.
Refund request at Harbor StudioDan wants money back8:41pmHarbor Studio last nightRe-clean was done by 9:40. I’d give Dan a $40 credit to close it out, but that’s your call.
Maple Court 3B tomorrowCleaner and inspection are booked. Here is the note to the guest.
863 Pierce this SaturdayYour 2-night minimum is blocking it. Open Saturday at $128?
Maria S. this monthSolid month. She is on Seaview 4 tomorrow.
Cedar Cabin, Monon time
Maple Court 3B, Frion time
Lakeview 2C, Jul 240m late
Seaview 4 on SaturdayShowgrounds festival, 2km out. Worth moving Saturday.
It answers guest messages, picks up the phone, and works the problems.
It books the cleaner, briefs them, and chases until the photos are in.
It dispatches the right person with access, then follows up until it is done.
It handles booking requests and flags the ones that need your eyes.
It spots local events and the gap nights still worth filling.
It watches new reviews and drafts your reply before one hardens.
It tells you how the month went and which listing is soft.
It drafts against your rules, then holds for your approval.
No contract. No message fees. No spike in a busy month.
The questions every operator puts to us on the first call.
It depends on the channel. On Airbnb and the other booking sites it writes from your host account, so guests see the same thread they always have.
On SMS and WhatsApp it messages from a Dewly number on your behalf, and you set how it introduces itself, in your name or as your team.
Either way it only says what your playbooks let it say.
When it is not sure it stops and asks rather than guessing, so most wrong calls never leave the building. If one does, you correct it once and that correction becomes your rule.
Money and promises never move without you, so a mistake is a draft you fix, not damage done.
Almost none. It arrives with the standard co-host playbooks already written, so it knows the common situations on day one.
Start on one or two properties in shadow mode: it works the night and drafts everything, and nothing sends until you say so. Widen it when you trust it.
Your cleaners and contractors keep working by SMS or WhatsApp, so only you adopt a new tool.
Your people keep whatever needs hands and a car. This takes the coordination, the chasing and the judgment calls, which is most of what a VA or co-host actually does, and it does that for a flat fee per listing rather than a share of every booking.
Managers run it the other way round, taking on more doors without adding staff.
No. Plenty of operators run straight on Airbnb, Vrbo and Booking.com, and it works exactly the same.
If you do run one, Hospitable, Guesty, Hostaway, Lodgify and the rest keep doing their job untouched.
We never charge you for a channel.
Your account is walled off from every other, so your guests, owners and numbers never cross into someone else’s. Credentials are never stored in plaintext, and every action is logged and reviewable.
SOC 2 Type II and ISO 27001 are underway.
We’ll show you how it would have been handled.
No contract. Start with part of your portfolio.