This page is a morning, not a feature tour. Six things handled overnight, two that are yours, and the reason it all runs your way.
What it handled sits underneath, with the rule that made it act.
Dan R.Seaview 4
Marta L.Maple Court 3BDan flagged it at 8:41pm. Re-clean offered and done, photos on the record.
Same product, second mode.
You talk it through, and it comes back with something to approve.
Every call it made this morning traces back to a sentence you wrote.
Goodwill refunds
Held the $40 credit for you instead of sending it.Cleaner no-show
Went down your backup list and landed on Priya.Pets
Nothing covered a fourth dog, so it asked you.Never comp more than one night without asking me. Anything over $25 is mine to decide.
Inherited from account guardrailsOverride hereOffer the re-clean first. Most people take it, and it costs me nothing but Maria's hour.
1 entity recognisedIf they say no to the re-clean, draft the credit and bring it to me with the photos attached.
Escalates to youWhen a cleaner cancels within 24h of a check-in, message my backups in my order. Maria first, then Linh. Never auto-assign.
2 entities recognisedBrief whoever accepts, and update the guest before they notice anything is wrong.
Nobody in an hour, call me.
Escalates to youUp to three dogs is fine anywhere except Harbor Studio.
2 entities recognisedA fourth dog matched nothing here, so it asked instead of guessing.
A fourth dog is fine for repeat guests, otherwise ask me.
Start from a templateThe common situations arrive already written. Tune the wording until it sounds like you.
Just type itWrite what you'd tell a new hire on their first Saturday. Sentences, not settings.
Talk it throughDescribe the situation to Cowork. It drafts the rules, you correct the ones it got wrong.
Upload what you haveDrop in the house manual you already wrote. It reads it and proposes the playbook.
Only you adopt a new tool. Your people and your stack stay untouched.
You are trusted with other people's homes, guests and money. Dewly is built to be trusted with yours.
You correct it once. It is logged, and the correction becomes your rule from then on. Money and promises never move without you, so a wrong call is a draft you fix rather than damage done.
Every action, timestamped, with the rule that produced it. You can audit any night after the fact and see not just what happened but why it happened.
Both are underway, with privacy compliance running alongside. Until they are on the wall you get account isolation, encryption in transit, credentials never stored in plaintext, and every action on the record.
You are told immediately, our team is paged, and everything routes back to your phone. The worst case is the way you run things today.
Most operators read a week of drafts before they let anything send on its own, then loosen it one playbook at a time. There is no switch that hands over everything at once, on purpose.
Connect what you already use, tune the playbooks, and keep it on a leash.
No contract. Start with part of your portfolio.